FAQ's
Q: What types and sizes of storage units do you offer?
A: We offer a wide variety of unit sizes — from small 20 sq ft “telephone box” cubicles up to large drive-up units of around 190 sq ft and beyond. We also provide 20ft containers and warehouse / commercial units.
A: We offer a wide variety of unit sizes — from small 20 sq ft “telephone box” cubicles up to large drive-up units of around 190 sq ft and beyond. We also provide 20ft containers and warehouse / commercial units.
Q: Is there a discount or special offer available?
A: Yes — new customers typically get 50% off for the first 3 months on indoor units.
A: Yes — new customers typically get 50% off for the first 3 months on indoor units.
Q: How do I book a storage unit?
A: The booking process is simple: choose your unit size, select your move‑in date, and set up payment to confirm your booking. You can also change unit sizes (subject to availability).
A: The booking process is simple: choose your unit size, select your move‑in date, and set up payment to confirm your booking. You can also change unit sizes (subject to availability).
Q: What are your access hours?
A: Customers can access their units during posted access hours. Darlington Storage World may adjust times temporarily and will give notice.
A: Customers can access their units during posted access hours. Darlington Storage World may adjust times temporarily and will give notice.
Q: Are drive-up units available?
A: Yes — drive-up units (vehicles can drive directly to your door) are among the options, including units of 190 sq ft.
A: Yes — drive-up units (vehicles can drive directly to your door) are among the options, including units of 190 sq ft.
Q: Do you provide insurance or protection for stored items?
A: Darlington Storage World offers an optional coverage called StoreProtect — if you opt in, you must declare the replacement value of your goods. Without it, their standard liability is limited to £100.
A: Darlington Storage World offers an optional coverage called StoreProtect — if you opt in, you must declare the replacement value of your goods. Without it, their standard liability is limited to £100.
Q: What items are not allowed in storage?
A: You may not store hazardous materials, perishable goods, food, etc. (e.g. flammables, chemicals, living creatures).
A: You may not store hazardous materials, perishable goods, food, etc. (e.g. flammables, chemicals, living creatures).
Q: Can I cancel or change my contract?
A: Yes — contracts are monthly and can be cancelled with notice. Units can also be changed (upgraded or downsized) if available.
A: Yes — contracts are monthly and can be cancelled with notice. Units can also be changed (upgraded or downsized) if available.
Q: What security features do you provide?
A: The facility has 24-hour CCTV, monitored alarms, and secure premises.
A: The facility has 24-hour CCTV, monitored alarms, and secure premises.
Q: What liability do you accept for damage or loss?
A: Without StoreProtect, liability is limited to £100. If you opt into StoreProtect, Darlington Storage World may accept greater liability up to the declared replacement value (subject to exclusions).
A: Without StoreProtect, liability is limited to £100. If you opt into StoreProtect, Darlington Storage World may accept greater liability up to the declared replacement value (subject to exclusions).
Q: Where is Darlington Storage World located, and how do I get there?
A: The facility is on The Old Railworks, Dumfries Street, Darlington, accessible from the A167 near East Mount Road.
A: The facility is on The Old Railworks, Dumfries Street, Darlington, accessible from the A167 near East Mount Road.
Q: What happens if I fail to pay?
A: If fees are overdue, Darlington Storage World may restrict access, relocate goods, or even sell or dispose of stored goods following formal procedures.
A: If fees are overdue, Darlington Storage World may restrict access, relocate goods, or even sell or dispose of stored goods following formal procedures.